Who are we?

We are a team that works together to provide exceptional products and exceptional service.

 

Most of the Nu-Line team members (sales reps, admin staff, suppliers and fitters) are independent small businesses that work together as a collaboration.  This joint venture and unique business model makes us strong, individually pro-active and dedicated to our customer’s satisfaction.  Our success is our customer’s happiness.

MESSAGE FROM THE CEO

Hi, I’m Erika, I started Nu-Line Solutions some 25 years ago because the aftermarket company I was working for at the time, let me down with my “customers”. We had a major issue with the brand of Alarm we were promoting and instead of replacing them and keeping my customers happy, they decided it would be cheaper to try and repair them which didn’t work. We had a lot of very unhappy customers! This is when I thought I could do this better myself. And I have…
I still see other companies that have way too many claims and they don’t handle them correctly. I see a lot of negative reviews about these companies, giving our industry a bad name and a loss of confidence from customers.
Having a background in hospitality and completing an apprenticeship in Switzerland I was taught that the customer is King!
Customers are the most important part of any business without them we don’t eat!
It has been my goal to always provide exceptional products and service, never overselling, a strong belief in my products and of course, to look after my customers.
I only sell the best products with the best reputation.
In regards to claims, there will always be claims, it’s the nature of any business.
3 things set us apart:
1. We have a less than 1% claim rate.
2. I treat people like I would like my mother treated!
3. Voted No.1 Boutique Aftermarket Company by over 100 Consultants in Victorian dealerships we have proved it pays to put the customers first.

Erika Wager

Our Core Values

What drives us and keeps us being the best versions of ourselves!

Respect

We respect, value and honour customers and team’s actions, words and embrace our differences.

Reliable

To be the person you can always rely on.  To be dependable, arrive on time and consistently offer the best version of ourselves.

Trustworthy

We choose to be vulnerable and courageous in our trust of others. We have confidence that our integrity and reliability will show our worth!

Integrity

When faced with difficult decisions we will always do the right thing even if it’s the harder choice.  We will always be truthful and honest.

Kindness

We will always show kindness to our fellow team members, work associates and customers.  This can be as simple as a smile or a word of encouragement to show we care.

Fun

Life is meant to be enjoyed.  We will always strive to find the good and enjoy our work day!

Meet our Team

Our team are a dedicated bunch of individuals that strive to inspire and impress our customers day in/day out!

Angie

Sales and Training Manager

Lisa

Scheduler and Accounts

Andrea

Sales Associate

Carolyn

Accounts Executive

Lee

New Business Development

Paul

New Business Development

Rod

UVUE Tech Support

Rob P

Accessories Technician

Mark G

Accessories Technician

Peter K

Accessories Technician

Con V

Accessories Technician

Irish

Virtual Executive Manager

Lou

Virtual Executive Assistant

Jess

Remote IT Support

Simon

Web Admin MBG

And here’s some of our pets…

Hey pets are an important part of our lives and we can’t leave them out!